4. CTI

Here is what you can find in this chapter:

• 4.1 CTI function
• 4.2 Information on calls
• 4.3 CTI HOOK
  • 4.3.1 CTI HOOK for station and port
  • 4.3.2 CTI HOOK for call_id
  • 4.3.3 CTI HOOK for all
  • 4.3.4 CTI HOOK for global
  • 4.3.5 CTI HOOK for msg
  • 4.3.6 CTI HOOK for profile
  • 4.3.7 CTI HOOK for service
  • 4.3.8 CTI HOOK for call parking
• 4.4 Messages for registration of HOOKs
  • 4.4.1 CTI_CREATE_HOOK_REQ
  • 4.4.2 CTI_CREATE_HOOK_CONF
  • 4.4.3 CTI_DESTROY_HOOK_REQ
  • 4.4.4 CTI_DESTROY_HOOK_CONF
• 4.5 Messages for status reading
  • 4.5.1 CTI_CALL_INFO_IND
  • 4.5.2 CTI_AOC_MISSED_IND
  • 4.5.3 CTI_GET_STATE_REQ
  • 4.5.4 CTI_GET_STATE_CONF
  • 4.5.5 CTI_GLOBAL_INFO_IND
  • 4.5.6 CTI_GLOBAL_STATE_REQ
  • 4.5.7 CTI_GLOBAL_STATE_CONF
  • 4.5.8 CTI_PROFILE_INFO_IND
  • 4.5.9 CTI_SERVICE_DTMF_IND
  • 4.5.10 CTI_GET_PARKED_REQ
  • 4.5.11 CTI_GET_PARKED_CONF
  • 4.5.12 CTI_PARK_IND
• 4.6 Messages for PBX control
  • 4.6.1 CTI_DIAL_REQ
  • 4.6.2 CTI_DIAL_CONF
  • 4.6.3 CTI_ECT_REQ
  • 4.6.4 CTI_ECT_CONF
  • 4.6.5 CTI_ECT_DEST_REQ
  • 4.6.6 CTI_ECT_DEST_CONF
  • 4.6.7 CTI_CONNECT_TO_CALL_REQ
  • 4.6.8 CTI_CONNECT_TO_CALL_CONF
  • 4.6.9 CTI_ADD_CF_REQ
  • 4.6.10 CTI_ADD_CF_CONF
  • 4.6.11 CTI_CALL_CF_ROOM_REQ
  • 4.6.12 CTI_CALL_CF_ROOM_CONF
  • 4.6.13 CTI_PICK_UP_REQ
  • 4.6.14 CTI_ PICK_UP_CONF
  • 4.6.15 CTI_HANG_UP_REQ
  • 4.6.16 CTI_HANG_UP_CONF
  • 4.6.17 CTI_CALLREC_ENABLE_REQ
  • 4.6.18 CTI_CALLREC_ENABLE_CONF
  • 4.6.19 CTI_CHANGE_QUEUE_ORDER_REQ
  • 4.6.20 CTI_CHANGE_QUEUE_ORDER_CONF
  • 4.6.21 CTI_PROCEED_QUEUED_REQ
  • 4.6.22 CTI_PROCEED_QUEUED_CONF
  • 4.6.23 CTI_PARK_REQ
  • 4.6.24 CTI_PARK_CONF
  • 4.6.25 CTI_UNPARK_REQ
  • 4.6.26 CTI_UNPARK_CONF
  • 4.6.27 CTI_RESYNC_SIP_TERMINAL_REQ
  • 4.6.28 CTI_RESYNC_SIP_TERMINAL_CONF
  • 4.6.29 CTI_GET_SIP_TERMINALS_REQ
  • 4.6.30 CTI_GET_SIP_TERMINALS_CONF
• 4.7 Messages for sending and receiving messages
  • 4.7.1 CTI_MSG_SEND_REQ
  • 4.7.2 CTI_MSG_SEND_CONF
  • 4.7.3 CTI_MSG_SEND_RESULT_IND
  • 4.7.4 CTI_MSG_SEND_CANCEL_IND
  • 4.7.5 CTI_MSG_NEW_IND
  • 4.7.6 CTI_MSG_GET_REQ
  • 4.7.7 CTI_MSG_GET_CONF
  • 4.7.8 CTI_MSG_SET_AS_READ_REQ
  • 4.7.9 CTI_MSG_SET_AS_READ_CONF
  • 4.7.10 CTI_MSG_DELETE_REQ
  • 4.7.11 CTI_MSG_DELETE_CONF
• 4.8 Information messages
  • 4.8.1 CTI_ALIVE_REQ
  • 4.8.2 CTI_ALIVE_CONF
  • 4.8.3 CTI_GET_VERSION_REQ
  • 4.8.4 CTI_GET_VERSION_CONF
  • 4.8.5 CTI_GET_SERIAL_NUMBER_REQ
  • 4.8.6 CTI_GET_SERIAL_NUMBER_CONF
  • 4.8.7 CTI_GET_USER_PROFILES_REQ
  • 4.8.8 CTI_GET_USER_PROFILES_CONF
  • 4.8.9 CTI_ACTIVATE_USER_PROFILE_REQ
  • 4.8.10 CTI_ACTIVATE_USER_PROFILE_CONF
  • 4.8.11 CTI_GET_USER_PROFILE_TIME_REQ
  • 4.8.12 CTI_GET_USER_PROFILE_TIME_CONF
  • 4.8.13 CTI_SET_USER_PROFILE_TIME_REQ
  • 4.8.14 CTI_SET_USER_PRESENCE_TEXT_REQ
  • 4.8.15 CTI_SET_USER_PRESENCE_TEXT_CONF
  • 4.8.16 CTI_GET_USER_STATUS_REQ
  • 4.8.17 CTI_GET_USER_STATUS_CONF
  • 4.8.18 CTI_SET_USER_STATUS_REQ
  • 4.8.19 CTI_SET_USER_STATUS_CONF
  • 4.8.20 CTI_SET_USER_NAME_REQ
  • 4.8.21 CTI_SET_USER_NAME_CONF
  • 4.8.22 CTI_SET_USER_LANG_REQ
  • 4.8.23 CTI_SET_USER_LANG_CONF
  • 4.8.24 CTI_GET_USER_ID_REQ
  • 4.8.25 CTI_GET_USER_ID_CONF
  • 4.8.26 CTI_GET_ALL_USERS_REQ
  • 4.8.27 CTI_GET_ALL_USERS_CONF
  • 4.8.28 CTI_GET_ALL_GROUPS_REQ
  • 4.8.29 CTI_GET_ALL_GROUPS_CONF
  • 4.8.30 CTI_GET_ALL_STATIONS_REQ
  • 4.8.31 CTI_GET_ALL_STATIONS_CONF
  • 4.8.32 CTI_GET_ALL_PORTS_REQ
  • 4.8.33 CTI_GET_ALL_PORTS_CONF
  • 4.8.34 CTI_GET_USER_STATIONS_REQ
  • 4.8.35 CTI_GET_USER_STATIONS_CONF
  • 4.8.36 CTI_GET_STATION_BY_NUMBER_REQ
  • 4.8.37 CTI_GET_STATION_BY_NUMBER_CONF
  • 4.8.38 CTI_SET_STATION_NAME_REQ
  • 4.8.39 CTI_SET_STATION_NAME_CONF
  • 4.8.40 CTI_SET_STATION_LANG_REQ
  • 4.8.41 CTI_SET_STATION_LANG_CONF
  • 4.8.42 CTI_GET_INSTALLED_LANGS_REQ
  • 4.8.43 CTI_GET_INSTALLED_LANGS_CONF
• 4.9 Alarm messages
  • 4.9.1 CTI_ALARM_GET_REQ
  • 4.9.2 CTI_ALARM_GET_CONF
  • 4.9.3 CTI_ALARM_SET_REQ
  • 4.9.4 CTI_ALARM_SET_CONF
  • 4.9.5 CTI_ALARM_DEL_REQ
  • 4.9.6 CTI_ALARM_DEL_CONF
• 4.10 Emergency alarm messages
  • 4.10.1 CTI_EMERGENCY_ALARM_GET_REQ
  • 4.10.2 CTI_EMERGENCY_ALARM_GET_CONF
  • 4.10.3 CTI_EMERGENCY_ALARM_SET_REQ
  • 4.10.4 CTI_EMERGENCY_ALARM_SET_CONF
  • 4.10.5 CTI_EMERGENCY_ALARM_DEL_REQ
• 4.11 Call forwarding messages
  • 4.11.1 CTI_FW_SET_REQ
  • 4.11.2 CTI_FW_SET_CONF
• 4.12 Messages for bundles
  • 4.12.1 CTI_BUNDLES_GET_NUMBERED_REQ
  • 4.12.2 CTI_BUNDLES_GET_NUMBERED_CONF
  • 4.12.3 CTI_BUNDLE_LOGIN_REQ
  • 4.12.4 CTI_BUNDLE_LOGIN_CONF
  • 4.12.5 CTI_BUNDLE_LOGOUT_REQ
  • 4.12.6 CTI_BUNDLE_LOGOUT_CONF
• 4.13 AutoClip messages
  • 4.13.1 CTI_GET_ALL_AC_ROUTERS_REQ
  • 4.13.2 CTI_GET_ALL_AC_ROUTERS_CONF
  • 4.13.3 CTI_GET_ALL_AC_PARAMS_REQ
  • 4.13.4 CTI_GET_ALL_AC_PARAMS_CONF
  • 4.13.5 CTI_GET_KEY_CLIP_AC_RECORDS_REQ
  • 4.13.6 CTI_GET_KEY_CLIP_AC_RECORDS_CONF
  • 4.13.7 CTI_INSERT_AC_RECORD_REQ
  • 4.13.8 CTI_INSERT_AC_RECORD_CONF
• 4.14 SWITCH module messages
  • 4.14.1 CTI_GET_ALL_SW_PROGRESSES_REQ
  • 4.14.2 CTI_GET_ALL_SW_PROGRESSES_CONF
• 4.15 Messages for services
  • 4.15.1 CTI_STATION_LOGIN_REQ
  • 4.15.2 CTI_STATION_LOGIN_CONF
  • 4.15.3 CTI_STATION_LOGOUT_REQ
  • 4.15.4 CTI_STATION_LOGOUT_CONF
• 4.16 Other messages
  • 4.16.1 CTI_CHANGE_PASSWORD_REQ
  • 4.16.2 CTI_CHANGE_PASSWORD_CONF
• 4.17 Elements
  • 4.17.1 CTI_IE_OBJECT
  • 4.17.2 CTI_IE_OBJECT_EX
  • 4.17.3 CTI_IE_RESULT
  • 4.17.4 CTI_IE_CALL_ID
  • 4.17.5 CTI_IE_REQUEST_ID
  • 4.17.6 CTI_IE_MSG_ID
  • 4.17.7 CTI_IE_STATION
  • 4.17.8 CTI_IE_USER
  • 4.17.9 CTI_IE_PORT
  • 4.17.10 CTI_IE_TERMINAL
  • 4.17.11 CTI_IE_BUNDLE
  • 4.17.12 CTI_IE_STATE
  • 4.17.13 CTI_IE_GLOBAL_STATE
  • 4.17.14 CTI_IE_GLOBAL_STATE_EX
  • 4.17.15 CTI_IE_CALL_INFO
  • 4.17.16 CTI_IE_REFERENCE
  • 4.17.17 CTI_IE_CALLING_ADDRESS, CTI_IE_CALLED_ADDRESS, CTI_IE_ORIGIN_ADDRESS, CTI_IE_CALL_ADDRESS, CTI_IE_CONNECTED_ADDRESS
  • 4.17.18 CTI_IE_OPONENTS
  • 4.17.19 CTI_IE_TIME
  • 4.17.20 CTI_IE_TIME_BUILD
  • 4.17.21 CTI_IE_TIME_ACTIVE
  • 4.17.22 CTI_IE_TIME_CLEARING
  • 4.17.23 CTI_IE_TIME_HOLD_CHANGED
  • 4.17.24 CTI_IE_TAG
  • 4.17.25 CTI_IE_CAUSE
  • 4.17.26 CTI_IE_VERSION
  • 4.17.27 CTI_IE_SERIAL_NUMBER
  • 4.17.28 CTI_IE_QUEUE_POSITION
  • 4.17.29 CTI_IE_QUEUE_PARENT
  • 4.17.30 CTI_IE_TEXT
  • 4.17.31 CTI_IE_MSG_FLAGS
  • 4.17.32 CTI_IE_PROFILE
  • 4.17.33 CTI_IE_PROFILE_ID
  • 4.17.34 CTI_IE_USER_PROFILE_TIME
  • 4.17.35 CTI_IE_PRESENCE_TEXT
  • 4.17.36 CTI_IE_USER_STATUS
  • 4.17.37 CTI_IE_USER_INFO
  • 4.17.38 CTI_IE_GROUP_INFO
  • 4.17.39 CTI_IE_STATION_INFO
  • 4.17.40 CTI_IE_PORT_INFO
  • 4.17.41 CTI_IE_LANGUAGE
  • 4.17.42 CTI_IE_LANGUAGE_INFO
  • 4.17.43 CTI_IE_NAME
  • 4.17.44 CTI_IE_BUNDLE_INFO
  • 4.17.45 CTI_IE_ALARM
  • 4.17.46 CTI_IE_EMERGENCY_ALARM
  • 4.17.47 CTI_IE_FORWARDING_TYPE
  • 4.17.48 CTI_IE_DEST
  • 4.17.49 CTI_IE_FNR_TOUT
  • 4.17.50 CTI_IE_PASSWORD
  • 4.17.51 CTI_IE_SERVICE
  • 4.17.52 CTI_IE_SERVICE_PAR
  • 4.17.53 CTI_IE_PARK_SLOT
  • 4.17.54 CTI_IE_AC_ROUTER_INFO
  • 4.17.55 CTI_IE_AC_PARAM_INFO
  • 4.17.56 CTI_IE_AC_RECORD_INFO
  • 4.17.57 CTI_IE_AC_RECORD_NEW
  • 4.17.58 CTI_IE_SIP_TERMINAL_BINDING_ID
  • 4.17.59 CTI_IE_SIP_TERMINAL
  • 4.17.60 CTI_IE_SIP_PROXY_ID
  • 4.17.68 CTI_IE_SW_PROGRESS