4.6.19 CTI_CHANGE_QUEUE_ORDER_REQ
Description | Request for a change of position in the queue. It may only be used for the call-leg that is in the QUEUED status. This message will change the position within one queue (the one where the call-leg is queued). If we want to move the call-leg to another queue it is necessary to transfer the opponent and then change, if applicable, the position of the newly created call-leg in the second queue. | |
Direction | To XML bridge | |
Sub-elements | CTI_IE_CALL_ID | Call-leg, whose position in the queue is to be changed. This call-leg must be in the QUEUED status. |
CTI_IE_QUEUE_POSITION | Queue position, after which the call-leg is to be placed. If this information element is missing the call-leg will be placed to the first position in the queue. | |
CTI_IE_REFERENCE 1 | User information element. | |
Example | <msg Id="CTI_CHANGE_QUEUE_ORDER_REQ"> <CTI_IE_CALL_ID Id=”0”> <CTI_IE_QUEUE_POSITION Pos=”200”> <CTI_IE_REFERENCE Ref=”23”> </msg> | |
1 Not required IE | ||