4.6.21 CTI_PROCEED_QUEUED_REQ

Description

Request for dialing a queued call-leg. The call-leg must be in the QUEUED status. PBX will try to call the object where the call-leg is queued. If the call fails it will be put back to the queue. It is used in the case of operators. The operator has set that after ending a call she should not accept the next one in the queue but wait a little. In this time interval she can decide which call from the queue she will accept.

Direction

To XML bridge

Sub-elements

CTI_IE_CALL_ID

Call-leg, which is to be dialed.

CTI_IE_REFERENCE ¹

User information element.

Example

<msg Id="CTI_PROCEED_QUEUED_REQ">

       <CTI_IE_CALL_ID Id=”0”>

       <CTI_IE_REFERENCE Ref=”23”>

</msg>

¹ Not required IE