2.5 Call Forwarding

Do you need to be available for incoming calls or want your colleague or assistant to answer your calls while you are away? Then use the Call Forwarding service.

After activation, calls are forwarded to the selected destination (station, user, group, etc.). Incoming calls will alert the selected phone instead of your phone. The calling subscriber will hear the standard ringing tone.

The call forwarding costs are split between station A and the station that has forwarded the call (station B). Station A pays for the call between stations A and B while station B pays for the call between stations B and C. If the call between B and C is free (e.g. stations B and C are internal 2N^® NetStar stations), call forwarding is free of charge. 2N^® NetStar enables you to set several types of forwarding services differing in the first number of the service access code.

• Services beginning with '1' relate to user forwarding.
• Services beginning with '2' relate to station forwarding.
• Services beginning with '3' relate to VoiceMail forwarding as described in detail in the VoiceMail section.

Unconditional User Forwarding

By enabling this service you forward all incoming calls unconditionally to the destination of your choice (Call Forwarding Unconditional, CFU). An incoming call will alert your assistant's phone, if you have chosen this option for example, instead of your phone. The calling subscriber will hear the standard ringing tone.

Enable CFU

*11nn#

where nn is the number you want to forward the call to.

Disable CFU

#11

Example: Suppose you want to forward all of your incoming calls to number 555. Lift the handset and enter the service access code *11. You will be asked to enter the number for immediate forwarding. Enter 555 and press # for confirmation. You will be informed that the immediate forwarding has been set.

User Forwarding on Busy

By activating the service you forward a call to a destination of your choice (station, user, group, etc.) whenever your station is busy (you are talking to someone else) or unavailable for whatever reason (station defect, etc.). The calling subscriber is not queued but forwarded immediately to the selected destination. The caller hears the standard ringing tone.

Enable CFEC

*12nn#

Disable CFEC

#12

where nn is the number you want to forward the call to.

Example: Suppose you want to forward all of your incoming calls that cannot be answered due to the user not being available to number 666. Lift the handset and enter the service access code *12. You will be asked to enter the number for call forwarding on busy. Enter 666 and press # for confirmation. You will be informed that the call forwarding has been set.

User Forwarding on No Answer

By activating the service (Call Forwarding on No Answer, CFNA), you forward a call to a destination of your choice (station, user, group, etc.) when you fail to answer the call within a preset timeout (30s by default). Your phone will be ringing for the defined time interval and then will be forwarded. The calling subscriber will hear the standard ringing tone. The time period can be set by your administrator.

Enable CFNA

*13nn#

where nn is the number you want to forward the call to.

Disable CFNA

#13

Example: Suppose you want to forward all of your incoming calls that are not answered within the defined CFNA timeout to number 777. Lift the handset and enter the service access code *13. You will be asked to enter the number for CFNA. Enter 777 and press # for confirmation. You will be informed that the call forwarding has been set.

Unconditional Station Forwarding

By activating this service you forward all of your station's incoming calls unconditionally to a destination of your choice. An incoming call will alert your assistant's phone, if you have chosen this option for example, instead of your phone. The calling subscriber will hear the standard ringing tone.

Enable service

*21nn#

where nn is the number you want to forward the call to.

Disable service

#21

Example: Suppose you want to forward all of your incoming calls to number 555. Lift the handset and enter the service access code. You will be asked to enter the number for immediate forwarding. Enter 555 and press # for confirmation. You will be informed that the call forwarding has been set.

Station Forwarding on Busy

By activating the service you forward a call to a destination of your choice (station, user, group, etc.) when you fail to answer the call within a preset timeout (30s by default). Your phone will be ringing for the defined time and then will be forwarded. The calling subscriber will hear the standard ringing tone. The time period can be set by your administrator.

Enable service

*22nn#

where nn is the number you want to forward the call to.

Disable service

#22

Example: Suppose you want to forward all of your incoming calls that cannot be answered due to the user not being available to number 666. Lift the handset and enter the service access code. You will be asked to enter the number for Call Forwarding on Busy. Enter 666 and press # for confirmation. You will be informed that the call forwarding has been set.

Station Forwarding on No Answer

By activating this service you forward a call to a destination of your choice (station, user, group, etc.) when you fail to answer the call within a pre-set timeout (30s by default). Your phone will be ringing for this time period and then will be forwarded. The caller will hear the standard calling tone. The time period can be set by your administrator.

Enable service

*23nn#

where nn is the number you want to forward the call to.

Disable service

#23

Example: Suppose you want to forward all of your incoming calls that you have failed to answer in the defined time period to number 777. Lift the handset and enter the service access code*23. You will be asked to enter the number for CFNA. Enter 777 and press # for confirmation. You will be informed that the call forwarding has been set.

User Forwarding to PSTN / PN

By activating this service you forward a call to a selected destination in the public (PSTN) or private (PN) network. The forwarding procedures are the same for the busy and no answer causes. The destination is a PSTN/PN number including the access code.

Enable services

CFU

*11xnn#

CFEC

*12xnn#

CFNA

*13xnn#

where x is the PSTN/PN access code and nn is the number you want to forward the call to.

Cancelling All User Forwarding

The service cancels all active forwarding settings for the user that is assigned to the service-calling station. It does not apply to the station forwarding settings.

#10

Cancelling All Station Forwarding

The service cancels all active forwarding settings for the service-calling station. It does not apply to the user forwarding settings.

#20

Cancelling All Station and User Forwarding

The service cancels all active forwarding settings for the user using the service-calling station and also all forwarding settings for this station.

##0