1.1 Incoming Calls

Whenever a call is coming from a public/GSM/IP/private network and/or from internal subscribers, your phone starts ringing.

Receiving Calls

  • To receive a call, just pick up the handset.
  • If your phone is equipped with a HandsFree button, push the button and start talking without lifting the handset. Before using the HandsFree function, make sure that your phone is equipped with a microphone and a loudspeaker.
  • If your phone is equipped with a headset, push the HandsFree button to receive the call. If the HandsFree button is not used for controlling the headset, follow the manufacturer's instructions.
  • To receive a VoIP call using your phone, follow the above listed steps. If you are using a software phone (e.g. a SJ-phone), then follow the particular software control instructions.

Rejecting Calls

If you do not want to speak to the caller, you can use the call rejecting service. The caller hears the busy tone. In case more stations than one are ringing (when the call is routed to the user and all the user stations are ringing), the caller hears the ringing tone until you reject the call for the last user station. You can reject a call using the ISDN phones, 2N® StarPoint phones and some software phones for VoIP communication, or on an external GSM station.

  • For an ISDN phone, use the ESC or another button for this purpose.
  • For a 2N® StarPoint phone, use an Escape-programmed button. If you have not programmed a button for this function, push the Forward button once or the Back button twice and then press the confirmation button to reject the incoming call.
  • Most software phones used for VoIP communication have a Decline button, which is also used for rejecting calls.

Ignoring Calls

You can also ignore an incoming call, letting it ring until another user answers it (in the case of routing to multiple user stations), or the calling party or the communication system terminates it (after a 180s default timeout in the latter case).

Rejecting All Incoming Calls (DnD)

You can assign the Do Not Disturb function to a 2N® StarPoint phone button to reject all incoming calls. Outgoing calls are not affected by this function. The LED next to the button indicates whether or not the function is enabled.