2N® Contact Centre Solution Manual

The 2N^® Contact Centre Solution is an ideal Contact Centre solution for small and medium enterprises with two or more operators, comprising a software application and hardware on a 2N^® NetStar platform. The Contact Centre can be used not only by companies with customer lines, but also by any service and contact departments, help desks and dispatching centres, i.e. wherever distribution and monitoring of incoming calls are needed.

You can log in to the 2N^® Contact Centre Solution via a web interface without performing multiple installations. Detailed statistic data are available providing you with a very clear insight in the Contact Centre’s efficiency from the viewpoint of operator statuses, campaigns, individual operators or calls. Access to such data can also be permitted for certain user roles only – Superadmin, Admin, Manager and Operator.

Content:

• 1. 2N® Contact Centre Solution Installation Wizard
• 2. 2N® Contact Centre Solution Configuration
• 3. 2N® Contact Centre Solution User Manual