Genetec Synergis




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The Security Center Synergis™ IP access control system (ACS) heightens the security of your organization and increases your readiness to respond to incidents and threats, while leveraging any existing network and security equipment investments. With advanced security measures and support for an ever-growing number of 3rd party access control devices, the Synergis system gives you the confidence to protect your people and assets.


Genetec Synergis (Security Center)
2N IP Intercom  Version 
RIO protocol
10.10.496.0 ( (tick)
10.8.487.21 (5.7.809.45) (tick)

10.5.500.25 (5.6.977.19)



  • 2N Enhanced Integration License is required.

2N IP Intercom Settings

  Requirements for 2N IP Intercom

Go to Hardware – Door – Door - Genetec Synergis and fill Synergis Server Address, Username, Password and click to Save. IP Intercom shoul be connect to Genetec Synergis.

Go to menu Directory - Uses and add new user.
If you use Bluetooth module or Keypad module you have to set virtual Card ID (e.g. the minimum number of characters of format CSN (32bits) is 8). This example is for Keypad module.

Genetec Synergis Settings

  Requirements for Genetec Synergis

Before start with setting of Genetec Synergis you enable the RIO endpoint as it is off by default. Enter in your browser: https://[Unit IP]/Features/DuiRIO/Enabled/Set?value=true where [Unit IP] is the IP address of your Synergis™ unit. Now start Genetec Security Desk and open menu Config Tool.

In Config Tool open menu Access Control - Roles and units.
Click on your unit of Access Manager and check in menu RIO registered intecom.
Go to menu Area view.
In the menu Area view create new Door.
Set Entity name, Entity description, click to Next and choose Acces control unit, Interface module and add the your Door.
In menu Hadware of your Door set Door side In, Door side Out and save it.
In menu Access Rules add your rule.
Go to menu Cardholder management in Config Tool.
These steps are for Card Reader module. Click on Create new cardholder, set First name, Last name and add a credential - Automatic entry.
For Automatic entry set Access point (your Door) and swipe of user. Now you can save the settings.
These steps are for configuration virtual card ID. Click on Create new cardholder, set First name, Last name and add a credential - Manual entry.
Set Card format to CSN and Card number same as for created user in intercom. Minimum number of characters ID card must be 8.

You can save the settings.

Now go to menu Alarm - Alarm. Create new Alarm and set Attached entities in menu Properties.
In menu Monitoring in Security Desk set Event monitoring. Add new Event Monitoring and choose your Door.
Now you can see notifications after user swipe the card at added intercom.

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(tick) - Interoperable

(warning) - Work with limitation

(error) - Incompatible