5.4.4 E-Mail

To inform the intercom users on all missed and/or successfully completed calls, configure the 2N IP intercom to send an e-mail after every call to the called user. You can compile the e-mail subject and message text of your own. If your intercom is equipped with a camera, you can automatically attach one or more snapshots taken during the call or ringing.

The intercom sends e-mails to all the users whose valid e-mail addresses are included in the users list. If the E-Mail parameter in the user list is empty, e-mails are sent to the default e-mail address.

You can also send e-mails via Automation using the Action.SendEmail action.

Note

  • The E-mail function is available with the Gold or Enhanced Integration license only.

 

List of Parameters

SMTP

  • SMTP Service Enabled – enable/disable sending e-mails from the intercom.

  • Server Address – set the SMTP server address to which e-mails shall be sent.
  • Server Port – specify the SMTP server port. Modify the value only if the SMTP server setting is substandard. The typical SMTP port value is 25.

  • Username – enter a valid username for login if the SMTP server requires authentication, or leave the field empty if not.
  • Password – enter the SMTP server login password.
  • User Certificate – specify the user certificate and private key for the intercom – SMTP server communication encryption. Choose one of the three sets of user certificates and private keys (refer to the Certificates subs.) or keep the SelfSigned setting, in which the certificate automatically generated upon the first intercom power up is used.

  • From Address – set the sender address for all outgoing e-mails from the device.

  • Deliver In – set the time limit for delivering an e-mail to an inaccessible SMTP server.

Click Apply & Test to send a testing e-mail to the defined address with the aim to test the functionality of the current e-mail sending setting. Enter the destination e-mail address into the Test e-mail address field and press the button. The current e-mail sending state is continuously displayed in the window for you to detect an e-mail setting problem if any on the intercom or another network element. One camera shot is always attached to the e-mail even in cameraless models where the image is sent with N/A.

 

 

E-Mail on Call

Set e-mail sending during outgoing calls on this tab.

  • Send E-Mail to User at – set e-mail sending in the event of an accomplished / missed outoging call. The e-mail is sent when the connection is terminated. The following options are available:
    • Do Not Send E-mail – no e-mail messages will be sent upon outgoing calls. 
    • Any Outgoing Call – an e-mail will be sent upon every outgoing call. 
    • Missed Outgoing Call – an e-mail will be sent upon every missed outgoing call.

Note

  • An e-mail can always be sent via Automation.

  • Default To – typically, the intercom sends email messages to the user addresses included in the user list. If the user's e-mail parameter is not completed, the messages are sent to the address included in this parameter. If a recipient is not included in the users list or this field, no e-mail is sent. You can set more e-mail addresses separated with a comma if necessary.
  • Subject – set the e-mail subject to be sent.
  • Body – edit the text to be sent. Use the HTML formatting marks in the text. You can insert special symbols substituting the username, date and time, intercom identification or called number, which will be replaced with the actual value before sending. Refer to the table of substitute symbols below:
    1. $User$ Called username (this placeholder is empty if the call is made to multiple users at the same time)
    2. $DateTime$ Current date and time
    3. $DialNumber$Called number
    4. $DeviceName$ Intercom identification

  • Attach Snapshots – enable sending of an attachment including one or more camera snapshots taken during ringing or calling.
  • Number of Snapshots Attached – set the count of snapshots to be attached to the e-mail message.
  • Snapshot Resolution – set the snapshot resolution for the images to be sent.

E-Mail on Access

Set that an e-mail shall be sent whenever an RFID card is tapped on the card reader and/or Bluetooth/fingerprint reader identification is made.

Send E-Mail at – set e-mail sending. The following options are available:

  • Do Not Send E-Mail – no e-mail message will be sent. 
  • All Accesses – an e-mail will be sent at all (valid/invalid) access attempts.
  • Denied Accesses – an e-mail will only be sent if the access is denied.

  • Default To – the intercom sends messages to the e-mail address specified for the user when a valid user card is applied. When an invalid card is applied or no e-mail address is assigned to the user, the message shall be sent the e-mail address included here. If the receiver is included neither in the phone book nor in this parameter, no e-mail shall be sent. You can set more e-mail addresses separated with a comma if necessary.  
  • Subject – set the e-mail subject to be sent.
  • Body – edit the text to be sent. Use the HTML formatting marks in the text. You can insert special symbols substituting the username, date & time, intercom/card identification, Bluetooth/fingerprint identifier and identifier validity for information. These symbols will be replaced with the actual value before sending. See the list of placeholders below:
    1. $User$ Called username
    2. $DateTime$ Current date and time
    3. $AuthId$ User authentication ID
    4. $DeviceName$ Intercom identification
    5. $AuthIdType$ Authentication type – define the identifier source (Card, Bluetooth or Fingerprint)
    6. $AuthIdValid$ Identifier validity – valid for a valid identifier, Invalid for an invalid identifier

    An extended syntax can be used for the $AuthIdType$ and $AuthIdValid$ placeholders to replace the values in different languages. 

    If the placeholder value is not found in the string, the value is used directly.

  • Attach Snapshots – enable sending of an attachment including one or more camera snapshots taken during ringing or calling.
  • Snapshot Resolution – set the snapshot resolution for the images to be sent.

E-Mail on Event

Set that an e-mail shall be sent whenever the SIP gets lost, the device is rebooted or the tamper switch is activated on the device.

Send to E-Mail Address – set e-mail sending. The following options are available:

  • SIP Registration Lost
  • Device Rebooted
  • Tamper Switch Activation


SIP Registration Lost Message set the message to be sent to the specified e-mail address whenever the SIP registration gets lost.  

  • Subject – set the e-mail subject to be sent.
  • E-Mail Body – edit the text to be sent. Use the HTML formatting marks in the text. You can insert special symbols substituting the username, date & time and device ID. These symbols will be replaced with the actual value before sending. See the list of placeholders below:
  1. $User$ Called username
  2. $DateTime$ Current date and time
  3. $DeviceName$ Intercom identification

If the placeholder value is not found in the string, the value is used directly.

 

Device Restart Message set the message to be sent to the specified e-mail address whenever the device is restarted.

  • Subject – set the e-mail subject to be sent.
  • E-Mail Body – edit the text to be sent. Use the HTML formatting marks in the text. You can insert special symbols substituting the username, date & time and device ID. These symbols will be replaced with the actual value before sending. See the list of placeholders below:
  1. $User$ Called username
  2. $DateTime$ Current date and time
  3. $DeviceName$ Intercom identification

If the placeholder value is not found in the string, the value is used directly.

 

Tamper Activated Message –  set the message to be sent to the specified e-mail address whenever the tamper switch is activated.

  • Subject – set the e-mail subject to be sent.
  • E-Mail Body – edit the text to be sent. Use the HTML formatting marks in the text. You can insert special symbols substituting the username, date & time and device ID. These symbols will be replaced with the actual value before sending. See the list of placeholders below:
  1. $User$ Called username
  2. $DateTime$ Current date and time
  3. $DeviceName$ Intercom identification

If the placeholder value is not found in the string, the value is used directly.

  • Attach Camera Snapshots – enable sending of an attachment including one or more camera snapshots taken during ringing or calling.
  • Count of Snapshots to Be Attached – set the count of snapshots to be attached to the e-mail message.
  • Snapshot Resolution – set the snapshot resolution for the images to be sent.