6.1 Troubleshooting

For the most frequently asked questions refer to faq.2n.cz.

  • No LED is on after power up
    • Check the power supply.

  • All LEDs are on. No call is currently in progress.
    • EasyGate is in the special PCManager-based programming mode - exit the PCManager to reset EasyGate.
    • Try to switch EasyGate off and on, the LEDs should go off in 3 s and signal the status of EasyGate.

  • EasyGate does not register to GSM
    • Check the SIM card.
    • Check the PIN.
    • Check the antenna connection.
    • Select a place with a good GSM signal.

  • No tone can be heard after line off-hook
    • Check the telephone line connection.
    • EasyGate is not initialized properly upon start (approx. 10s after power up).
    • EasyGate is not supplied with power.

  • EasyGate keeps transmitting a tone during dialing, not receiving the dialing
    • Select the correct dialing type (DTMF or pulse).

  • EasyGate does not communicate with PC
    • Check the serial cable connection.
    • Check the COM number setting on PC.
    • Check the COM parameters (1200–115200 bps, 8N1).
    • EasyGate is not registered to GSM network.
    • A dialing or outgoing call establishing process takes place on EasyGate.
    • An incoming call is ringing on EasyGate.