1.1 Installation and Login

After the application is launched, the installation program will scan your PC for another 2N^® Call Center – Communicator version and ask you to uninstall the currently available version if identical with the new one. Use the system control panel Add or Remove programs to uninstall the existing product version for reinstallation or reconfiguration. If the versions are not identical, the original version will be uninstalled and a new application version will be installed. Then you will also be asked whether the configuration files should be removed or the whole application with a new, empty database should be installed.

Now the 2N^® Call Center – Communicator Setup Wizard has been launched. Follow the wizard instructions. Then select the installation location for the 2N^® Call Center – Communicator. C:\Program Files (x86)\2N TELEKOMUNIKACE\2N Lift8\ is used by default. Now the application will ask you to enable transmission of system data and software use surveys to help the 2N TELEKOMUNIKACE a.s. company improve the software quality, availability and performance. No confidential data shall be sent. You can participate in this effort voluntarily and cancel sending statistic data any time. Confirm or decline this cooperation and click Next to continue.

Select whether the application should be installed for the currently logged-in user or all the PC users. The wizard is ready to install the 2N^® Call Center – Communicator. Confirm user account administration notification to the Windows system if necessary. Another Start item and the application shortcut icon will be added automatically. Once installed, the application will start automatically.

Alternatively, use the command line for installation: select the installer file and define the manner and location parameters. See below for command explanation.

Command	Description
/VERYSILENT	Installation runs on the background, no installer.
/DIR="C:\..."	Set the installation location.
/LOG=file_name.txt	Create an installation course log to be displayed in the installer.

Application Installation Command

Caution

Make sure that the command line is started by admin. If it is started by a user, the editor authenticating window will pop up.

Warning

There is an installer change in version 2.2.0. The installer is unable to remove the original application versions (up to 2.1.x) correctly and an installation error may occur. To avoid this, remove the original applications manually if you use versions lower than 2.2.0.
Use the Start/Control panels/Programs/Uninstall program Windows menu to remove the application. Select the application to be removed and click the right button to uninstall the program from your PC. Finally, you will be asked whether you really want to delete the existing configuration files. If you click NO, your configuration will be preserved.

Note

The 2N^® Call Center – Communicator installation requires 150 MB of free disk space at least.

Now the 2N^® Call Center – Communicator is ready for use. Click on the shortcut item on the desktop (see the figure below) or select the Start item to start the application.

2N^® Call Center – Communicator Icon

After the application is launched, a splashscreen gets displayed informing you of the application manufacturer and current version. Start it to display the basic login screen and Log in to server menu. There is a 2N^® Call Center – Server login form in the centre of the application, which remembers the last logged-in user. If you are the first user of the application, enter your login data as communicated to you by your 2N^® Lift8 administrator. It is easy to set the connection: enter the server IP address if you establish connection to a LAN or public network server. Use the DNS server if available. Enter the listening port selected during the 2N^® Call Center – Server installation into the Port parameter. The default port value is 7008. Ensure that the data via this port pass the firewall and NAT in your LAN. SIP Port defines the port from which RTP packets (audio) are sent to the PBX. Use the default automatic port setting unless expressly necessary to use another port because of the firewall or network settings, for example. Contact your LAN administrator to verify the settings. Select Remember password to save the currently saved password for next launch. Refer to the figure below for possible settings.

Login Screen

Now click Connect to selected server to log in to the 2N^® Call Center – Server.

Tip

Server login may take some time if you have an extensive database as the application has to download all the current tables. Be patient please and wait for completion.

Note

Recommended hardware requirements

OS	Microsoft Windows 10
CPU	Equivalent Intel Quad Core i7 3.4 GHz
RAM	16 GB
HDD	500 GB
LAN	Gigabit Ethernet (GLAN)
Other	Dedicated Sound card (Very important!) Dedicated Graphics card

Caution

The 2N^® Call Center – Communicator provides different access rights to information and menus to users with different roles. It means that a dispatcher may access different information than a technician, for example.
The default port settings after server installation is as follows:
- Port: 7008

Warning

In case the incompatible .NET version message is displayed after the installer launch, use the current redistribution of .NETFX4.7.2. Web with a download link for .NET Framework here. We recommend that you download the Runtime version from the web and use the Web Installer or Offline Installer as the need may be.
Minimum operating system requirements: Windows 8